Everything you need before your visit.

Insurance & payment

We participate with many commercial plans and Medicare for preventive visits, chronic care, and labs. Networks change, so please call before your first visit and we'll verify your coverage.

• Copays and deductibles are collected at check-in.
• Self-pay patients receive a written good-faith estimate before scheduled services, as required by the federal No Surprises Act.
• IV hydration and most coaching are self-pay wellness services.
• We accept cash, major credit and debit cards, and HSA/FSA cards.

Appointments

• Book by phone at (305) 558-4192 or through our contact form.
• If you're more than 15 minutes late, we may need to reschedule so other patients aren't delayed.
• Please give at least 24 hours' notice to cancel. Repeated no-shows may lead to a no-show fee for self-pay services; see our Refund Policy.
• After hours, our voicemail lists an on-call number for established patients with urgent questions. For emergencies, call 911.

Telehealth

Established patients can have many follow-up visits by secure video, including weight-management check-ins, lab reviews, and chronic-care follow-ups.

• You must be physically in Florida during the visit.
• We'll text a secure link 10 minutes before your appointment — no app download required.
• Some needs, like physical exams and labs, still require an in-person visit.

Records & your rights

• Request copies of your records in writing; most requests are completed within 14 days.
• Your health information is protected under HIPAA. Our Notice of Privacy Practices is available at the front desk and on request.
• You have the right to an interpreter at no cost. We provide Spanish in-house and arrange others by phone.
• You have the right to respectful care, to participate in decisions about your care, and to refuse treatment.
• Concerns can be raised with our practice manager (see Contact) or with the Florida Department of Health.